There are 3 phone numbers for the Wellbeing Service, as listed below.



0300-123-1503 This is to start a NEW REFERRAL. You can also complete a form on the website:www.readytochange.org.uk/norfolk/


01603-421504  This is for ongoing contact with the Wellbeing Service and can be used if you are ALREADY a client of the Wellbeing Service in Norwich/ North/ South/ Central Norfolk – but are NOT WITH MIND. This can be used to check or cancel an appointment. You can also email them at wellbeing.centralnorfolk@nsft.nhs.uk



01603-629432  This is the number for Mind's Norwich city centre outpost on Ber St, and is the number to ring if you are to have Wellbeing Service counselling or Wellbeing Service psychological therapy  WITH MIND in Norwich or North/ South/ Central Norfolk. 


If you are NOT BEING SEEN THROUGH NORWICH MIND but are already being seen by the Wellbeing Service in Norwich or Mid Norfolk then ring 01603 421504 for ongoing contact with the Wellbeing Service.  This number can only be used if you are already a client of the Wellbeing Service in Norwich/North/South/Central Norfolk - but are not being seen by Mind.  For this you can also email our non-Mind colleagues at wellbeing.centralnorfolk@nsft.nhs.uk 


If you are ALREADY HAVING WELLBEING SERVICE COUNSELLING OR OLDER PERSONS' PSYCHOLOGICAL THERAPY THROUGH MIND  in Norwich or North/South/Central Norfolk, that's us!  Then, to contact us at the relevant office (which is on Ber Street) ring 01603 629432, this may be used to check or cancel an appointment.


The Wellbeing Service is a free service funded by NHS Norfolk for clients aged 16 and over with no upper age limit. It is for people who are feeling down, stressed out, overwhelmed, or anxious and are ready to change. It is a county wide service provided by NSFT-Mental-Health Trust, Norwich-and-Central-Norfolk Mind and West-Norfolk Mind among other organisations. The Wellbeing Service provides a single point of access to a wide range of psychological services.


Norwich-and-Central-Norfolk Mind provides brief 8 session counselling, an older persons' guided self-help service and supporting a Mind Mental Health First Aid and Associates community (For the Associates see under Mind First Aid on the home page). For counselling, afew early morning, early evening and Saturday appointment options are available. Sessions are typically at our Norwich city centre base at 73 Ber St (Tel 01603 629432).


Norwich and Central Norfolk Mind has a successful 8 year track record of providing counselling to the NHS. We are involved in ensuring we are helping people by asking you to complete a brief questionnaire each session. This way you can track your progress and we can also provide evidence that will help improve the service.


 Our Counsellors are fully qualified and very experienced. Each receives regular supervision and practices according to a professional code of practice. They are all accredited by a recognised body, or working towards accreditation and are expected to continue to develop their awareness of their therapeutic effectiveness. 





Get In Touch

Contact: Psychological Services Manager

Email: psychservicesmanager@norwichmind.org.uk

Phone: 01603 629432

Address: 73 Ber Street, Norwich,

Postcode: NR1 3AD

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